TERMS AND CONDITIONS OF SERVICE

EFFECTIVE DATE: May 16, 2025

1. INTRODUCTION AND ACCEPTANCE

BÖWE USA ("Company," "we," "our," or "us") welcomes you to our website and online store. By accessing our website, placing orders, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Service ("Terms").

These Terms constitute a legally binding agreement between you and BÖWE USA regarding your use of our website and purchase of our dry cleaning and boiler equipment and parts. If you do not agree to these Terms, you must not access or use our website or services.

2. ACCOUNT REGISTRATION AND ELIGIBILITY

2.1 Account Creation

To place orders or access certain features, you may need to create an account. You must provide accurate, current, and complete information during the registration process and keep your account information updated.

2.2 Eligibility

By creating an account and using our services, you represent and warrant that:

You are at least 18 years of age
You are legally capable of entering into binding contracts
You have the authority to act on behalf of any business entity for which you use our services

3. PRODUCT INFORMATION AND ORDERING

3.1 Product Descriptions

We strive to provide accurate descriptions, specifications, and images of our dry cleaning and boiler equipment. However, we do not warrant that product descriptions or other content on our website are completely accurate, current, or error-free. Technical specifications provided are for reference only, and it is your responsibility to ensure that equipment meets your specific requirements.

3.2 Ordering and Payment

All orders are subject to acceptance by BÖWE USA
We reserve the right to refuse or cancel any order at our sole discretion
Payment must be made at the time of order unless credit terms have been previously arranged
Prices are in US Dollars and do not include applicable taxes or shipping charges unless explicitly stated

3.3 Order Verification

We may contact you to verify information before processing your order, especially for large purchases or new accounts. Incorrect or unreachable contact information may delay your order.

4. SHIPPING, DELIVERY, AND INSPECTION

4.1 Shipping Options

We ship to addresses within the United States and internationally
Shipping and handling charges are calculated based on weight, dimensions, and destination
International customers are responsible for all duties, taxes, and customs fees

4.2 Delivery Timeframes

Delivery dates and times are estimates only and not guaranteed. Factors outside our control, including customs delays for international shipments, may affect delivery times.

4.3 In-Person Pickup

We offer pickup at our San Leandro, California warehouse. Please schedule appointments in advance and bring identification matching the purchasing account.

4.4 Inspection Requirements

Inspect all products immediately upon delivery
Document any visible damage on the delivery receipt
Report concealed damage within 48 hours of delivery
Failure to report damage may affect your ability to make warranty claims

5. RETURN AND REFUND POLICY

5.1 Return Eligibility

Please refer to our separate Return Policy for detailed information on returns, exchanges, and refunds. The Return Policy is incorporated into these Terms by reference.

5.2 Restocking Fees

A 15% restocking fee applies to most returned items. This fee may be waived for defective merchandise at our discretion.

6. SPECIALIZED EQUIPMENT CONSIDERATIONS

6.1 Professional Installation

We strongly recommend professional installation for all dry cleaning and boiler equipment. Improper installation may cause equipment damage, safety hazards, and void manufacturer warranties.

6.2 Regulatory Compliance

It is your responsibility to ensure that your purchase, installation, and use of our products comply with all applicable local, state, federal, and international regulations, including:

Building codes and permits
Environmental regulations
Safety requirements
Industry-specific standards

6.3 Technical Support

While we provide general guidance and resources, detailed technical support should be obtained from qualified technicians familiar with your specific installation and operational requirements.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of BÖWE USA or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, revocable license to access and use our website for its intended purposes. You may not:

Reproduce, duplicate, or copy content from our website
Sell, resell, or exploit any portion of our website
Use our trademarks without written permission
Modify or create derivative works from our website content

8. USER RESPONSIBILITIES

8.1 Prohibited Activities

You agree not to use our website or services for any unlawful, harmful, or unauthorized purposes, including but not limited to:

Violating laws or regulations
Infringing on intellectual property rights
Transmitting malicious code or interfering with website functionality
Collecting personal information from other users
Engaging in fraudulent activities

8.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

9. PRIVACY AND DATA PROTECTION

9.1 Privacy Policy

Our Privacy Policy describes how we collect, use, and disclose information from our customers. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

9.2 Data Security

We implement reasonable security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to or from our website.

10. DISCLAIMERS AND LIMITATIONS OF LIABILITY

10.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BÖWE USA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING OUT OF OR RELATING TO YOUR USE OF OUR WEBSITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Maximum Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO BÖWE USA IN THE MOST RECENT THREE-MONTH PERIOD.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BÖWE USA and our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our website, violation of these Terms, or infringement of any rights of a third party.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.

12.2 Dispute Resolution

Any dispute arising from or relating to these Terms or your use of our website or products shall be resolved exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of such courts.

13. GENERAL PROVISIONS

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and BÖWE USA regarding your use of our website and products.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent, but we may assign these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure to perform our obligations if such failure is due to acts of God, war, civil unrest, fire, explosion, accident, industrial disputes, or any other cause beyond our reasonable control.

13.6 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following the posting of revised Terms constitutes your acceptance of such changes.

14. CONTACT INFORMATION

For questions regarding these Terms, please contact us at:

BÖWE USA
14310 Wicks Blvd,
San Leandro, CA 94577

Email: info@boweusa.com

Phone: +1-855-823-7987