PRIVACY POLICY

EFFECTIVE DATE: May 16, 2025

1. INTRODUCTION

BÖWE USA ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Data Privacy and Protection Statement ("Privacy Statement") describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our dry cleaning and boiler equipment and parts.

By accessing our website or providing your information to us, you consent to the data practices described in this Privacy Statement. If you do not agree with these practices, please discontinue use of our website and services immediately.

2. INFORMATION WE COLLECT

2.1 Personal Identification Information

We may collect the following personal identification information:

Name, company name, and job title
Email address, postal address, and telephone numbers
Payment information (credit card numbers, billing address)
Tax identification and business license information
Login credentials for your account on our website

2.2 Business and Technical Information

As a provider of specialized dry cleaning and boiler equipment, we may collect:

Equipment specifications and requirements
Installation parameters and settings
Maintenance and service history
Facility specifications and operational details
Industry certifications and compliance information

2.3 Automatically Collected Information

When you visit our website, our servers automatically record certain information, including:

Your IP address
Browser type and version
Operating system
Referring/exit pages
Date/time stamp
Clickstream data
Pages of our website that you visit

2.4 In-Person Interactions

When you visit our San Leandro warehouse or interact with our personnel:

We may maintain records of your visits and consultations
Security cameras may capture video footage in our facilities
We document product demonstrations and training sessions

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

We use your information primarily to:

Process and fulfill your orders
Communicate with you about your purchases
Create and maintain your customer account
Provide customer support and technical assistance
Process returns, refunds, and warranty claims

3.2 Additional Uses

We may also use your information to:

Improve our products and services
Develop new products based on customer needs
Send you technical bulletins and safety notifications
Provide maintenance reminders and service recommendations
Notify you about promotional offers and events (with your consent)
Comply with legal obligations

3.3 Technical Data Analysis

We analyze technical and operational data to:

Troubleshoot equipment issues
Develop appropriate solutions for industry-specific challenges
Identify trends in equipment performance
Create educational and training materials

4. CONSENT AND CONTROL OF YOUR INFORMATION

4.1 Obtaining Consent

We obtain your consent to collect personal information:

Explicitly when you create an account or make a purchase
Implicitly when you provide information for a specific transaction
Through opt-in selections for marketing communications
By notification for automatically collected technical data

4.2 Managing Your Preferences

You may manage your communication preferences by:

Updating your account settings on our website
Contacting our customer service department
Using the "unsubscribe" feature in our email communications
Submitting a written request to our Privacy Officer

4.3 Withdrawing Consent

You may withdraw your consent and request that we delete your information by contacting:

BÖWE USA
14310 Wicks Blvd,
San Leandro, CA 94577

Email: info@boweusa.com

Phone: +1-855-823-7987

We will respond to your request within 30 days, subject to legal and contractual restrictions.

5. INFORMATION SHARING AND DISCLOSURE

5.1 Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:

Payment processors
Shipping and logistics companies
Technical support providers
Manufacturing partners for warranty servicing

5.2 Business Transfers

If BÖWE USA is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

Comply with applicable laws or regulations
Respond to subpoenas, court orders, or legal process
Protect our rights, property, or safety
Investigate fraud or respond to a government request

5.4 International Data Transfers

If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our services, you consent to this transfer and processing of your personal information.

6. DATA SECURITY

6.1 Security Measures

We implement a variety of security measures to maintain the safety of your personal information, including:

Secure servers and networks
Encryption of sensitive financial information
Regular security assessments and updates
Employee training on data protection
Physical security at our facilities

6.2 Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Statement
Comply with legal obligations
Resolve disputes
Enforce our agreements

6.3 Security Limitations

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information, but we strive to use commercially acceptable means to protect it.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Cookies

We use cookies to enhance your experience on our website by:

Remembering your preferences
Maintaining your shopping cart between visits
Analyzing website traffic and usage patterns
Enabling certain website functions

7.2 Types of Cookies We Use

Essential cookies: Required for basic website functionality
Functional cookies: Remember your preferences and settings
Analytical cookies: Help us understand how visitors interact with our website
Marketing cookies: Allow us to deliver relevant advertisements (only with your consent)

7.3 Cookie Management

Most web browsers allow you to control cookies through their settings. To learn more about managing cookies, visit www.allaboutcookies.org. Please note that disabling certain cookies may impact your experience on our website.

8. CALIFORNIA PRIVACY RIGHTS

8.1 CCPA Compliance

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information, including:

The right to know what personal information we collect and how it is used
The right to request deletion of personal information (with certain exceptions)
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising these rights

8.2 Exercising California Privacy Rights

To exercise your rights under the CCPA, please submit a verifiable consumer request to our Privacy Officer using the contact information in Section 4.3. We will respond within 45 days.

9. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

10. CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to update this Privacy Statement at any time. When we do, we will:

Post the updated version on our website
Update the "Effective Date" at the top of this page
Notify you of significant changes via email or website notice

Your continued use of our website after changes to the Privacy Statement constitutes your acknowledgment and acceptance of the revised terms.

11. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Statement or our data practices, please contact:

BÖWE USA
14310 Wicks Blvd,
San Leandro, CA 94577

Email: info@boweusa.com

Phone: +1-855-823-7987

This Privacy Statement applies to BÖWE USA and all related services, websites, and products.

For questions regarding these Terms, please contact us at: