BACK ORDER POLICY
EFFECTIVE DATE: September 15, 2025
Back Order Policy - Subject to Factory Stock
Overview
Items marked as "Subject to Factory Stock" or "Back Order" are not currently in our Northern California warehouse but can be ordered directly from our manufacturing warehouse in Germany.
How Back Orders Work
Order Processing Timeline
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Orders placed before 2:00 PM PST: Processed same day if stock is available (subject to daily workload)
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Orders placed after 2:00 PM PST: Processed next business day
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Operating Hours: 7:00 AM - 3:00 PM PST, Monday-Friday
Back Order Process
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Order Confirmation: You'll receive immediate order confirmation with back order status
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Factory Communication: We contact our German factory within 1 business day
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Availability Update: We'll call you within 2-3 business days with:
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Confirmed availability and lead time
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Updated delivery estimate
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Any changes to pricing (if applicable)
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What to Expect
Delivery Timeline
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Standard back orders: 1-2 weeks from factory confirmation
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Custom or specialty items: 3-5 weeks from factory confirmation
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Rush orders: May be available for additional cost (we'll discuss options when we call)
Communication Promise
We will personally call you if:
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Items are temporarily out of stock at the factory
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Lead times exceed initial estimates
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There are any shipping delays or complications
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We need to confirm specifications or options
Pricing
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Any price changes due to currency fluctuation or factory adjustments will be discussed before processing
Payment
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Credit card orders: Charged when item ships from factory
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Other payment methods: Payment processed at time of order placement
Questions?
Contact directly us during business hours (7 AM - 3 PM PST).
BÖWE USA
14310 Wicks Blvd,
San Leandro, CA 94577
Email: info@boweusa.com
Phone: +1-855-823-7987
This Back Order Policy Statement applies to BÖWE USA and all related services, websites, and products.
For questions regarding these Terms, please contact us at: +1-855-823-7987
