BACK ORDER POLICY

EFFECTIVE DATE: September 15, 2025

Back Order Policy - Subject to Factory Stock

Overview

Items marked as "Subject to Factory Stock" or "Back Order" are not currently in our Northern California warehouse but can be ordered directly from our manufacturing warehouse in Germany.

How Back Orders Work

Order Processing Timeline

Orders placed before 2:00 PM PST: Processed same day if stock is available (subject to daily workload)
Orders placed after 2:00 PM PST: Processed next business day
Operating Hours: 7:00 AM - 3:00 PM PST, Monday-Friday

Back Order Process

Order Confirmation: You'll receive immediate order confirmation with back order status
Factory Communication: We contact our German factory within 1 business day
Availability Update: We'll call you within 2-3 business days with:
- Confirmed availability and lead time
- Updated delivery estimate
- Any changes to pricing (if applicable)

What to Expect

Delivery Timeline

Standard back orders: 1-2 weeks from factory confirmation
Custom or specialty items: 3-5 weeks from factory confirmation
Rush orders: May be available for additional cost (we'll discuss options when we call)

Communication Promise

We will personally call you if:

Items are temporarily out of stock at the factory
Lead times exceed initial estimates
There are any shipping delays or complications
We need to confirm specifications or options

Pricing

Any price changes due to currency fluctuation or factory adjustments will be discussed before processing

Payment

Credit card orders: Charged when item ships from factory
Other payment methods: Payment processed at time of order placement

Questions?

Contact directly us during business hours (7 AM - 3 PM PST).

BÖWE USA
14310 Wicks Blvd,
San Leandro, CA 94577

Email: info@boweusa.com

Phone: +1-855-823-7987

This Back Order Policy Statement applies to BÖWE USA and all related services, websites, and products.

For questions regarding these Terms, please contact us at: +1-855-823-7987